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Privacy Policy

Your Privacy Matters: How We Protect Your Information

Privacy Policy

1. Who We Are

The Touring Pandas is committed to protecting your personal data and your right to privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website or services.

Responsible Party:

TTP Cultural Experiences SL

NIF: B01712587

📍 Carrer de Sardenya 311 Local 3, 08025 Barcelona, Spain

📧 [email protected]

2. Legal Framework

This policy follows the rules set by:

    • EU General Data Protection Regulation (GDPR) 2016/679
    • Spain’s Organic Law 3/2018 on Data Protection
    • Royal Decree 1720/2007
    • Law 34/2002 on E-commerce and Information Society Services

3. What Personal Data We Collect

We only collect basic identifying information, such as:

  • Your name
  • Email address
  • Phone number
  • Booking details

We do not collect sensitive personal data (e.g., health or political opinions).

4. Why We Collect Your Data

We use your personal data to:

  • Process and manage your bookings
  • Answer your questions or requests
  • Improve your experience with us
  • Comply with legal obligations

We will always tell you why we’re collecting your data at the point of collection.

5. Legal Grounds for Using Your Data

We only use your data if:

  • You’ve given us clear, informed consent
  • We need it to deliver a service you requested
  • It’s required for legal compliance

You can withdraw your consent at any time by contacting us at [email protected].

6. How Long We Keep Your Data

We keep your data only as long as needed to provide the service and meet legal obligations. This is usually up to 2 years, unless you request we delete it sooner.

7. Who We Share Your Data With

We do not share your personal data with third parties unless legally required.

8. Children’s Privacy

We don’t knowingly collect data from children under 14. If you’re under 14, please don’t send us any personal information unless your parent or guardian has given permission.

9. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion (“right to be forgotten”)
  • Limit how we use your data
  • Object to data processing
  • Request your data in portable format
  • Avoid automated decision-making

To exercise any of these rights, send a request to:

📧 [email protected]

Subject: GDPR – www.thetouringpandas.com

Please include your name and a form of ID.

10. How We Protect Your Data

We use appropriate technical and organizational measures to keep your data safe. Our site uses SSL encryption to protect data during transmission.

While we do our best to protect your data, no system is 100% secure. If there’s ever a security breach that could affect your rights, we’ll notify you promptly.

11. Third-Party Links

Our website may include links to third-party websites (like Facebook or Instagram). We’re not responsible for how these sites handle your data — please check their privacy policies.

Cookies Policy

Cookies are small files stored on your device to improve your browsing experience. We use them to remember your preferences and understand how visitors use our site.

Types of Cookies We Use:

  • Essential cookies: Needed for the site to function properly
  • Analytics cookies: Help us understand how users interact with the website
  • Social media cookies: Enable sharing via platforms like Facebook or Instagram

You can disable or delete cookies in your browser settings. Note that doing so may affect how the site works.

Learn more about each platform’s cookie policy here:

12. Changes to This Policy

We may update this policy from time to time. If we do, we’ll post a clear notice on our website.

Last updated: July 21st, 2025